Window Cleaning Frizington

Frequently Asked Questions About Window Cleaning

How can I tell if a window cleaning company is insured?

To ensure your protection in case of accidents or damage, always verify that a window cleaning company is insured:

• Ask Directly: When requesting quotes or contacting the company, ask directly if they have liability insurance and workers' compensation insurance.
• Check Their Website: Many reputable window cleaning companies will prominently display their insurance information on their website.
• Request Proof of Insurance: Don't hesitate to request a copy of their insurance certificate for verification. This document outlines their coverage and policy details.

A reputable and responsible window cleaning company will be transparent about their insurance coverage, providing peace of mind for their clients.

Can window cleaning be done in the winter?

Yes, window cleaning can be done in the winter, but there are some considerations:

• Temperature: Window cleaning solutions may freeze in extremely cold temperatures. Reputable window cleaners have solutions and techniques for cleaning windows in colder weather, such as using warm water or heated cleaning solutions.
• Weather Conditions: Window cleaning is best avoided during snow, ice, or strong winds. Professional window cleaners will typically reschedule appointments if the weather conditions are unsafe.
• Interior Cleaning: Interior window cleaning is generally easier to perform in the winter as the colder temperatures prevent the cleaning solution from drying too quickly and leaving streaks.

If you're considering window cleaning in the winter, consult a professional window cleaning service to discuss the best approach based on the weather conditions in your area.

What should I do if my window cleaner doesn't do a good job?

If you're unhappy with the results of your window cleaning service, take these steps:

• Inspect Thoroughly: Check all windows carefully to identify any issues, such as streaks, missed spots, or damage.
• Document the Problems: Take photos or videos of any unsatisfactory areas to provide evidence.
• Contact the Company: Contact the window cleaning company immediately and politely explain the issues. Provide the documentation you gathered.
• Request a Redo: Ask the company to redo the cleaning in the unsatisfactory areas. Most reputable companies offer a satisfaction guarantee and will be willing to address your concerns.
• Leave a Review: If the company is unwilling to resolve the issues, consider leaving an honest review online to inform other potential customers.

Clear communication, documentation, and a willingness to work towards a resolution can help address unsatisfactory window cleaning results.

What should I ask a window cleaner before hiring them?

Asking the right questions before hiring a window cleaner ensures a smooth and satisfactory experience. Here are some important questions to consider:

• Experience: 'How long have you been in the window cleaning business?'
• Licensing and Insurance: 'Are you licensed, insured, and bonded?'
• Cleaning Methods: 'What cleaning methods and solutions do you use? Do you use traditional methods or a water-fed pole system?'
• Safety Procedures: 'What safety precautions do you take, especially for high-rise window cleaning?'
• Guarantees: 'Do you offer a satisfaction guarantee?'
• References: 'Can you provide references from previous clients?'

By asking these questions, you can assess their professionalism, experience, and commitment to safety and customer satisfaction.